Returns & Exchanges
We want you to love your travismathew-us.com purchase. If you’re not completely satisfied, you may return or exchange eligible items within 30 days of delivery.
How to Return or Exchange
- Start Your Return/Exchange Online
Visit our Return Portal to initiate your request. You’ll need your order number and email address. - Pack Your Items
Include the original packing slip or order confirmation. All items must be unworn, unwashed, and in their original packaging with tags attached. - Ship Your Return
Once your return is approved, you’ll receive a prepaid shipping label. Securely pack your items and drop them off at the designated carrier location.
Return Policy Details
- Timeframe: Returns/exchanges must be requested within 30 days of delivery.
- Condition: Items must be in new, unused condition with all original tags.
- Final Sale Items: Swimwear, accessories, and clearance items are final sale and cannot be returned.
- Refunds: Refunds are issued to the original payment method within 7–10 business days after processing. Exchanges are subject to product availability.
International Returns
International customers are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in the original currency, minus any non-refundable charges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance.
Need Help?
For questions about returns or exchanges, visit our FAQs or reach out through our Contact Page.
Note: This policy applies to purchases made online at travismathew-us.com. For retail store purchases, please contact the store directly.