FAQ Category
Orders & Shipping
How do I track my order?
You can track your order by logging into your account on travismathew-us.com. Once your order ships, you’ll receive a confirmation email with tracking information.
What shipping options are available?
We offer standard and expedited shipping. Delivery times vary depending on your location. For more details, visit our Shipping Policy page on travismathew-us.com.
Can I change or cancel my order?
Orders are processed quickly, so changes or cancellations may not be possible once placed. Contact our team through the Help Center on travismathew-us.com for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, with tags attached. Visit travismathew-us.com for instructions.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The time it takes to reflect in your account depends on your bank.
Do you offer exchanges?
Yes, you can exchange items for a different size or color. Start the process via the Returns Center on travismathew-us.com.
Products & Sizing
How do I find the right size?
Refer to our size guides on travismathew-us.com for detailed measurements. If you need further help, our customer service team can assist.
Are your products machine-washable?
Most items are machine-washable. Check the care label for specific instructions.
Do you restock sold-out items?
Popular items may be restocked. Sign up for notifications on travismathew-us.com to stay updated.
Payments & Promotions
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
How do I apply a promo code?
Enter your code at checkout on travismathew-us.com. Terms and conditions apply.
Where can I find current promotions?
Check our Promotions page on travismathew-us.com for the latest offers.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page of travismathew-us.com and follow the instructions.
Why can’t I access my account?
Clear your browser cache or try a different browser. If issues persist, contact support.
Is my personal information secure?
Yes, we use encryption to protect your data. Learn more in our Privacy Policy on travismathew-us.com.